iCare Values:

We are passionate about care, and the care we deliver at home or at our day service must be of the highest standard. In order to deliver exceptional standards in care for you or your loved ones, it is all about our care staff.

In a regulated care environment the delivery of care is only achievable with a professionally managed care team, who work closely with the users of the service. We can honestly say that our care staff are all fantastic, which is why our core values are easily delivered.

Here are some characteristics that you will come across when you experience the iCare Service:

  • Good Listener - our support workers will talk to you about how you're feeling. Our carers meet many different people, all with different stories to tell, so it’s important that they can listen.
  • Compassionate - being compassionate helps to ensure that the service user's needs and feelings are completely understood, in order to deliver the right support, daily or weekly.
  • Empathetic - empathy on each visit is vital, as our mood can change with the challenges of each day. This is why all our carers are fully able to show an understanding of someone else’s feelings.
Southampton Home Care
Southampton Home Carer
Home Care Southampton

Because we care, we know

You will see this simple statement on much of our literature. This simple line shows that even though health and well being are so important, you or your loved ones are people with feelings and life experiences that make you who you are. Knowing the individual is as important as the care being delivered.

For more information about home care services and how we can support you, call 02381 040 040, or contact us here.

Live in Care & Daily Care Review

Being passionate about our work and having the most wonderful team, iCare scores the highest reviews in the Southampton area. In addition, our “good” score with the Care Quality Commission is further independent evidence that our Live In Care & daily Home Help Care services are of the highest standards we set out to achieve.

Promoting Independence

We actively promote the independence of all home care clients, so that they can continue to live life as close to their normal routine as possible.

Our carers understand the value of promoting independence, including attention to both mental and physical health. This is why we do our best to provide a home care service that fully respects the individual's wishes .

Our home care - You control your care

Our Home Care services are totally flexible to the needs of every client’s requirements. Some clients will need more home care assistance than others, and our carers understand how to not outstay their welcome by responding to clients on an individual basis.

Testimonials

Very professional service all round. Friendly staff in the office.

The carers that came out to the client were all reliable and friendly and one in particular continually went above and beyond what was asked of them.

Colin B - 13th March 2018

iCare really do care and my husband feels safe and happy in their hands.

The carers are friendly, helpful, kind, knowledgeable and professional, and when my husband was very ill recently they were very supportive of me, too.

Nothing is too much trouble and we think they are wonderful.

Y L - 19th February 2018

Great carers. Very kind and very friendly care teams. My dad would be lost without the help of these guys. So a massive thank you to you all so much!

My dad trusts and has become good friends with all the carers from iCare.

I would definitely recommend iCare to friends and family. Thank you once again.

Julie K - 5th January 2018

I have carers twice daily from iCare and have done so for the last 5 months. The carers have all been lovely caring individuals and have been willing to do anything to help me and always with a smile.

Any communication I have had with the office has always been courteous and professional.

I have no reservations at all about recommending the services of iCare.

Phyllis P - 2nd June 2017