Home Care in Southampton

Receiving care at home is not a luxury but often an necessity, maybe due to an illness or recent spell in hospital resulting in you needing care. This may be just until you’re back on your feet, or you might need long term care due to a recent decline in your abilities or medical diagnosis. Whatever the case, our care assessment team is here to help.

How our home care services work

We will discuss your care needs over the telephone and arrange to visit you at home or in hospital, so that we can meet you and assess your current care needs. During the assessment we will answer any questions that you may have, whilst planning with you the best level of care and support to fit your requirements. At the end of the assessment the care team will confirm a time and date to commence your package of care.

During the first week of care the assessment team will visit you at home just to check on how you are getting on. This is a great opportunity to discuss your care needs and make any slight adjustments or changes to your care plan.

Our care team will always promote choice and independence during each visit, so that you can become more independent day by day, while also gaining more confidence. It’s really nice to see a service user become fully independent after we have been supporting them.

iCare offers a fully regulated home care service, which is only available to adults with short term or long term home care needs. Our home care service is delivered to you in the comfort of your own home by our friendly and compassionate care staff. All care staff are background checked and fully trained far beyond the basic regulated requirements. This is carried out by our own Hampshire County Council Accredited in-house training department.

Home Care Support Services

iCare offers a wide range of support services at home, here are just a few examples of the support available:

  • Assistance with washing and dressing
  • Maintaining personal appearance
  • Getting in and out of bed
  • Toileting and Incontinence
  • Assist with transfers from room to room
  • Medication support
  • Meal preparation
  • Domestic tasks

Our care team will always encourage and promote choice and independence, whilst respecting individual preferences and beliefs, to maintain the highest levels of privacy and dignity. We recognise that family involvement is extremely important when providing care and support, so we will work very closely with family members who may not always be close by or immediately contactable.

At iCare, we firmly believe that working in partnership with families and care professionals will ensure the very best outcomes are achieved for the people receiving our care and support.

For more information about home care services and how we can support you, call 02381 040 040, or contact us here.

Urgent Hospital Admissions

If you are admitted to hospital unexpectedly, either for a day or a few weeks, iCare will ensure that your care remains in place. This ensures that, when you are fit for discharge, you can come home without delay or disruption, with the right level of care delivered by a familiar team of carers. This, in turn, will provide you with great continuity and peace of mind, knowing that your iCare carers will be there the moment you are home from hospital.

By working closely with you, your family and the hospital team, we will ensure that your package of care is restarted smoothly and your return home is as comfortable as possible.

"After all, there is no place like home."

Testimonials

Very professional service all round. Friendly staff in the office.

The carers that came out to the client were all reliable and friendly and one in particular continually went above and beyond what was asked of them.

Colin B - 13th March 2018

iCare really do care and my husband feels safe and happy in their hands.

The carers are friendly, helpful, kind, knowledgeable and professional, and when my husband was very ill recently they were very supportive of me, too.

Nothing is too much trouble and we think they are wonderful.

Y L - 19th February 2018

Great carers. Very kind and very friendly care teams. My dad would be lost without the help of these guys. So a massive thank you to you all so much!

My dad trusts and has become good friends with all the carers from iCare.

I would definitely recommend iCare to friends and family. Thank you once again.

Julie K - 5th January 2018

I have carers twice daily from iCare and have done so for the last 5 months. The carers have all been lovely caring individuals and have been willing to do anything to help me and always with a smile.

Any communication I have had with the office has always been courteous and professional.

I have no reservations at all about recommending the services of iCare.

Phyllis P - 2nd June 2017